Who we are
Our website address is: https://www.madambeauty.store.
Information We Collect
We collect personal information such as your name, email address, shipping address, and payment details when you place an order. We also collect non-personal data like browser type and IP address for analytics purposes.
How We Use Your Information
To process and fulfill your orders.
To improve our website and services.
To send promotional materials and updates with your consent.
Data Protection
Your data is stored securely, and all payment information is encrypted. We implement industry-standard security measures to protect your personal information.
Third-Party Services
Third-Party Services
We may share your data with trusted third-party services, such as shipping providers and payment processors, solely for order fulfillment purposes. We do not sell your information to any third parties.
Your Rights
You have the right to:
Request access to your personal data.
Request corrections or deletions of your personal information.
Opt-out of marketing communications at any time.
Shipping Policy
Free Shipping: We offer free shipping across Muscat Only on all orders. out outside Muscat from 3-5 OMR
Processing Time: Orders are typically processed within 1-2 business days.
Delivery Time: Standard delivery is within 3-5 business days after processing.
Order Tracking: Once your order has been shipped, you will receive a call or via email or SMS to follow your package.
Shipping Areas: We currently ship to all regions in Oman. For international shipping inquiries, please contact our support team.
Return & Refund Policy
Return Eligibility: Products can be returned within 14 days of delivery, provided they are unused, unopened, and in their original packaging.
Non-Returnable Items: Certain items, such as personal care products, used cosmetics, and opened skincare, are non-returnable for hygiene reasons.
Refund Process: Once we receive the returned items, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Return Shipping Costs: Customers are responsible for return shipping fees, except in cases where the product is defective or damaged upon delivery.
Exchanges: We offer exchanges for defective or damaged products only.
Terms & Conditions
Introduction
Welcome to Madam Beauty & Cosmetics. By accessing or using our website, you agree to comply with the following terms and conditions. These terms apply to all visitors, customers, and users of our site.
Product Information
We strive to provide accurate product descriptions and images. However, colors may vary due to monitor settings. If you have specific concerns about any product, please contact us before purchasing.
Pricing & Payment
All prices are in OMR (Omani Rial) and include VAT where applicable.
We accept all major payment methods, including credit/debit cards and online payment services.
In case of pricing errors, we reserve the right to cancel orders and provide a refund.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. We only collect and use your data to process your orders and enhance your shopping experience. Your information is never shared with third parties unless required for the order process (e.g., shipping providers). For more details, refer to our [Privacy Policy] section.
Customer Responsibilities
By using our website, you agree:
Not to engage in any illegal activities or misuse of our platform.
To provide accurate information during the checkout process.
Modifications to the Terms
Madam Beauty & Cosmetics reserves the right to update these terms and conditions at any time. It is your responsibility to review this page periodically for changes.
Contact Us
If you have any questions or need assistance with our policies, please feel free to reach out to our customer service team at info@madambeauty.store